We at Cleanslate Communications take your privacy seriously and will only use required personal information to administer account and to provide services you have requested from us. We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are?
Cleanslate Communications Limited also trading as Cleanslate Studios collects, uses and is responsible for certain personal information about you. When we do so we comply with the Data Protection Act 2018 incorporating the General Data Protection Regulation and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
In the course of providing and improving our services, we collect the following personal information:
- Names and contact details of you persons placing orders, addresses, phone numbers and other categories of relevant personal data for example financial information such as bank account or payment card details to pay our invoices.
- Any personal data you posted on our website
- Data about how you use our website
- Technical data such as your IP address, your login data, details about your browser, time zone settings and other technology on the devise you use to access our website
- Your marketing and communication preferences
- Any information that you directly provide to us whether through our contact form, over the phone, by email or otherwise
We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Usage Data
We may also collect information how the service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our websites that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our services.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our website.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes
Analytics to help us to improve our website and find out about the traffic it receives. We use Google Analytics to do this provided appropriate safeguards are in place. You can find out more about how this works and see Google’s privacy policy here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
How we use your personal information?
We use the collected data for various purposes:
- To establish your account and communicate with you
- To provide customised content,
- To provide and maintain our services
- To notify you about changes to our services
- To allow you to participate in interactive features of our website and/or any services provided when you choose to do so;
- To provide customer support;
- To comply with our regulatory and legal obligation, including relevant industry codes of conduct, advertising standards and codes.
- To gather analysis or valuable information so that we can improve our services;
- To monitor the usage of our services and/or website
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and event which we offer that are similar or relevant to those you have already purchased or enquired about unless you have opted not to receive such information.
Who we share your personal information with?
We may routinely share your relevant personal data (e.g name, relevant contact and account details) with
– our data processors such as IT support staff, email providers, webhosting providers, and data storage providers
-to other professionals such as designers, photographers, graphic designers,
-to regulatory authorities.
-to the general public where you have explicitly consented to it
This data sharing enables us to deliver and improve on our quality of services.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why?
We may need names, emails and contact details from you to enable us to provide our services to you We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept?
- We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, the period we are required to retain this information by applicable UK tax law is currently 6 years), resolve disputes, and enforce our legal agreements and policies.
- We will also retain Website usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.
Reasons we can collect and use your personal information
We primarily rely on our legitimate interests as the lawful basis on which we collect and use your personal data, provided it is not overridden by your rights, because without such processing we would not be able to provide the service you request from us and our ability to improve our services.
We will also process your personal data to:
– perform a contract with you
– because you have given explicit permission to do so;
– for payment processing purposes
– to comply with relevant laws and regulations including professional codes and rules.
Transfer of your information out of the EEA
We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:
To Cleanslate Communication PVT Limited in Bangalore India in order to assist to providing the services.
Cloud based and web hosting providers in USA where such providers are bound by the Privacy Shield.
Such countries like India and USA do not have the same level of data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that USA or India provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to suitable relevant safeguards by having:
- standard data protection clauses (which have been adopted either by the European Commission and/or the Information Commissioner’s Office) in accordance with Article 46 in place or
- binding corporate rules in accordance with Article 47 GDPR with our associate companies in India or
- with regard to USA corporations, only transfer to USA to corporation who have signed up to the Privacy Shield to process any data
This is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
Further in accordance with Article 49 we may transfer personal information where:
- it is necessary for the performance of a contract with you, or concluded in your interest, or
- where you have given explicit content to do so after being informed of the relevant risks.
If you would like further information, please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data to a third country (i.e. one which is either outside of the EEA or has not been given an adequacy decision from the European Commission, or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries).
Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email, or call or write to us, (see ‘How to contact us’ below).
- let us have enough information to identify you eg account number, user name, registration details,
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates, including any account or reference numbers, if you have them
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain?
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to this privacy notice
This privacy notice was published on 24 May 2018 and last updated on 12 October 2018
We may change this privacy notice from time to time, when we do we will inform where possible by email.
How to contact us?
Please contact us, if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to info@cleanslategroup.com or write to Cleanslate Communications Ltd, 55 Dartmouth House, Royal Quarter, Seven Kings Way, Kingston-Upon-Thames, Surrey KT2 5BJ